Responsible Gaming
at robi365 — Play Safe
robi365 is committed to providing a safe, fair, and transparent gaming environment for every member in Bangladesh. This page outlines the tools, resources, and policies we have put in place to help you stay in control of your gambling activity at all times.
Our Commitment to Safe Play
robi365 believes that gambling should be an enjoyable, recreational activity — never a source of stress, financial harm, or personal distress. The following principles guide every responsible gaming decision we make on this platform.
Player Welfare Above All
The long-term wellbeing of our members always takes priority over short-term revenue. robi365 actively monitors gaming patterns to identify members who may be experiencing difficulties and reaches out proactively to offer support before problems escalate.
Full Transparency
Every game on robi365 operates with a published Return to Player (RTP) percentage. We never obscure the house edge, and we present all bonus terms, wagering requirements, and withdrawal conditions clearly so that members can make fully informed decisions before they play.
Strict 18+ Enforcement
robi365 operates an absolute minimum age policy. No member under 18 years of age may register, deposit, or play on the platform. All accounts undergo age verification during the KYC process, and any account found to belong to a minor is closed immediately with all funds returned to the depositing source.
Player-Controlled Limits
robi365 empowers members to set their own deposit, loss, and session time limits directly from their account dashboard. These limits take effect immediately and can only be decreased in real time — requests to increase a limit are subject to a mandatory 72-hour cooling-off delay to prevent impulsive decisions.
24/7 Support in English
Our dedicated responsible gaming support team is available around the clock via live chat and email. If you feel that gambling is affecting your finances, relationships, or mental health, our team can guide you through the available tools and connect you with external support organisations where appropriate.
Responsible Marketing
robi365 never targets responsible gaming messaging at members who have self-excluded or set strict limits. Our promotional communications are filtered to exclude vulnerable accounts, and we do not use aggressive re-engagement tactics toward members who have chosen to take a break from gambling.
Age Restriction & Verification
Gambling is strictly for adults. robi365 enforces a minimum age requirement of 18 years for all members, without exception. This applies equally to residents of Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and every other city and district across Bangladesh.
During registration, every member is required to declare that they are aged 18 or above. Before any withdrawal is approved, the account must pass a KYC (Know Your Customer) identity check. As part of this process, we verify:
- Your date of birth against a government-issued National Identity Card (NID) or passport
- That the name and date of birth on your account match the submitted document
- That the document is authentic and unaltered
- That the payment method used for deposits is registered in your name
Important: Any account found to belong to a person under the age of 18 will be closed immediately. All deposited funds will be returned to the original payment source (bKash, Nagad, Rocket, or bank account), and any winnings generated will be voided. We encourage parents and guardians to use device-level parental controls to prevent underage access to online gambling platforms.
Responsible Gaming Tools
robi365 provides a suite of practical, easy-to-use tools that allow members to manage their gambling activity and stay in control. All tools are available free of charge and accessible directly from your account settings.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your robi365 account. Once the limit is reached, no further deposits are accepted until the period resets. Reducing a limit takes effect immediately; increasing it requires a 72-hour waiting period.
Loss Limits
Define the maximum amount you are comfortable losing in a given daily, weekly, or monthly period. When your net losses reach the limit you have set, robi365 will prevent you from placing further bets until the period ends — giving you a reliable financial safety net.
Time-Out Feature
Need a short break? Use the time-out feature to suspend your account for a fixed period: 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or place bets. You can still withdraw any remaining balance. The time-out activates immediately upon request.
Self-Exclusion
If you feel that gambling has become a problem, you can request a self-exclusion of 6 months, 1 year, 3 years, or permanent closure. During self-exclusion, your account is fully blocked, all marketing is stopped, and no re-activation is possible until the chosen period has fully elapsed.
Session Time Limits
Set a maximum duration for each gaming session. When your session limit is reached, robi365 will display a notification and offer you the option to continue or log out. This helps prevent extended, fatigue-driven gaming sessions that can lead to poor decision-making and unintended losses.
Reality Check Alerts
Receive periodic pop-up reminders while you play, showing how long you have been logged in, how much you have deposited in the current session, and your net win or loss position. Reality check alerts help you maintain perspective and make conscious decisions about whether to continue playing.
Activity History
Access a complete, date-stamped history of every deposit, withdrawal, bet placed, and game played on your robi365 account. Reviewing your gambling history is one of the most effective ways to stay aware of your spending patterns and detect any early signs of problematic behaviour before they escalate.
Support Chat Access
The robi365 responsible gaming support team is available 24 hours a day, 7 days a week. If you want to activate any of the above tools but are having difficulty, or if you simply need to talk through your situation with a trained team member, our support chat is always open and completely confidential.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise from the inside. The following warning signs are commonly associated with gambling-related harm. If you recognise several of these in your own behaviour, it is a strong signal to seek help.
Chasing Losses
Continuing to gamble in order to win back money that has already been lost, often placing larger bets than planned in an attempt to recover quickly.
Loss of Time Awareness
Regularly losing track of how long a gaming session has lasted, or finding that hours pass without awareness during gambling activity.
Gambling with Essential Funds
Using money earmarked for rent, household bills, groceries, school fees, or other essential expenses to fund gambling activity.
Relationship Strain
Arguments with family members, friends, or a partner about the amount of time or money spent gambling, or keeping gambling activity secret from loved ones.
Mood Linked to Gambling
Feeling irritable, anxious, or low when not gambling, and relying on gambling as a primary way to cope with stress, loneliness, or negative emotions.
Escalating Bet Sizes
Needing to bet increasingly large amounts in order to experience the same level of excitement, satisfaction, or engagement from gambling activity.
Secrecy and Deception
Lying to family members, employers, or friends about the extent of gambling activity, or going to lengths to conceal deposits, withdrawals, or time spent on gambling platforms.
Failed Attempts to Stop
Making repeated promises to yourself or others to cut down or stop gambling entirely, but finding that these commitments are consistently broken after short periods of restraint.
Impact on Work or Study
Missing work shifts, study sessions, or important commitments because of gambling, or finding that thoughts about gambling interfere with focus and productivity during the day.
If you recognise three or more of the above warning signs in your own behaviour, we strongly encourage you to use the robi365 self-exclusion or time-out tool immediately and to reach out to our support team. You can also contact a professional gambling support organisation. You are not alone — help is available, and taking action early makes a significant difference to long-term outcomes.
Self-Assessment Check
Answer the following questions honestly. If you answer "Yes" to three or more, we recommend speaking with your GP, a counsellor, or contacting our support team to discuss the responsible gaming tools available to you on robi365.
Need to Talk to Someone?
Our responsible gaming support team is available 24 hours a day, 7 days a week. All conversations are completely confidential. We will never judge you for reaching out.
[email protected]Self-Exclusion Policy
Self-exclusion is the most powerful responsible gaming tool available on robi365. It is designed for members who have recognised that gambling has become a problem and who wish to stop gambling entirely for a defined period. robi365 takes self-exclusion requests with the utmost seriousness and processes them without delay.
How to Request Self-Exclusion
You can request self-exclusion through any of the following channels:
- Directly through your account settings under the "Responsible Gaming" section
- By contacting the robi365 support team via live chat
- By emailing [email protected] with the subject line "Self-Exclusion Request"
Once your request has been received and verified, your account will be suspended within 24 hours. All pending withdrawals will be processed to your verified payment method (bKash, Nagad, Rocket, or bank account) before the account is closed. No further deposits, logins, or betting activity will be possible during the self-exclusion period.
Available Self-Exclusion Periods
- 6 months — suitable for members who need a medium-term break to reassess their relationship with gambling
- 1 year — recommended for members whose self-assessment indicates a significant impact on day-to-day life
- 3 years — appropriate for members with a history of problem gambling who need an extended recovery period
- Permanent closure — for members who wish to end their relationship with the platform indefinitely; this cannot be reversed under any circumstances
What Happens During Self-Exclusion
- Your account is fully locked and inaccessible
- All promotional and marketing communications from robi365 are halted immediately
- Your account details are flagged so that any attempt to create a new account with the same identity documents is detected and blocked
- Bonuses and promotions that were pending at the time of exclusion are voided
- Any remaining balance is paid out to your verified payment method within 5 business days
Re-activation after self-exclusion: At the end of a fixed self-exclusion period (6 months, 1 year, or 3 years), your account is NOT automatically re-activated. You must submit a written re-activation request to [email protected], after which a mandatory 7-day reflection period applies before access is restored. We will also provide information about support resources at the time of re-activation.
Deposit Limit Cooling-Off Period
As noted in the tools section above, any request to increase a deposit, loss, or session time limit is subject to a mandatory 72-hour waiting period before the change takes effect. This cooling-off period is intentional — it is designed to prevent impulsive decisions made in the heat of a session from overriding the protective limits a member set with a clearer head. Requests to decrease a limit, or to activate a time-out or self-exclusion, always take effect immediately.
Support & Resources
robi365 encourages any member who is concerned about their gambling behaviour — or about the gambling behaviour of someone they care about — to seek professional support. The following types of organisations offer confidential, non-judgmental assistance to people affected by problem gambling:
Types of Support Available
- Counselling services: One-to-one sessions with a trained counsellor who specialises in gambling-related harm. Available in person in major cities including Dhaka, Chittagong, and Sylhet, and increasingly available via telephone and online video call.
- Support groups: Peer-led groups where individuals affected by problem gambling share experiences and provide mutual support in a structured, confidential environment.
- Family support: Dedicated counselling services for family members and partners of people experiencing problem gambling, acknowledging the broader impact that gambling harm has on households.
- Crisis lines: If gambling-related distress is acute — for example, if it is connected to thoughts of self-harm — please contact a mental health crisis line in Bangladesh immediately.
- Financial counselling: If gambling has resulted in debt or financial difficulty, a qualified financial counsellor can help you create a plan to manage your situation without additional gambling activity.
A note on privacy: robi365 will never share information about a member's self-exclusion status, responsible gaming tool usage, or support contacts with third parties, except where required by applicable law. Your decision to seek help is treated with complete confidentiality by our support team.
Tips for Keeping Gambling Recreational
For members who enjoy gambling as a form of entertainment and want to keep it that way, the following practical guidelines are widely recommended by responsible gaming advocates:
- Decide on a fixed budget before you start each session and treat any losses as the cost of entertainment — never chase them
- Set a time limit for each session and use the robi365 session timer to enforce it automatically
- Never gamble when you are tired, stressed, under the influence of alcohol, or in a negative emotional state
- Balance gambling with other leisure activities — it should be one of many forms of entertainment, not your primary one
- Never borrow money to gamble, and never use funds earmarked for bills, rent, or essential expenses
- Take regular breaks from gambling — even a few days away from the platform can restore perspective
- Talk openly with a trusted person about your gambling activity — transparency reduces the risk of secrecy-driven escalation
Contact robi365 Support
If you have any questions about the responsible gaming tools available on robi365, wish to activate a deposit limit, time-out, or self-exclusion, or simply want to talk through your situation with a member of our team, please reach out through the following channel:
- Email: [email protected]
- Live chat: Available 24/7 through your robi365 account dashboard
- Response time: Responsible gaming requests are prioritised and responded to within 2 hours during peak hours and within 6 hours at all other times
- Operating hours: 24 hours a day, 7 days a week, including Eid, Pohela Boishakh, and all public holidays in Bangladesh
18+ Reminder: robi365 is strictly a platform for adults aged 18 and above. If you are under 18, or if you believe a minor has accessed this platform, please contact us immediately at [email protected]. We will investigate and take immediate action to protect the minor involved.
Play at robi365 — Always Responsibly
Enjoy 1000+ games, live cricket betting, and instant bKash and Nagad payments — knowing that robi365 has the tools and the team to keep your experience safe, fair, and fun.