robi365 Privacy
Policy
At robi365, your privacy is a fundamental commitment, not an afterthought. This Privacy Policy explains precisely what personal data we collect, why we collect it, how we use and protect it, and what rights you hold as a member on our platform.
Our Privacy Commitments
A quick overview of the principles that guide how robi365 handles every member's personal data — from first sign-up through every session played.
SSL Encryption on Every Request
Every page, every login, every transaction on robi365 is served over TLS/SSL encryption. Data in transit between your device and our servers is protected against interception at all times, whether you are on a mobile network or a home Wi-Fi connection.
No Sale of Personal Data
robi365 does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. Your data is used exclusively for the operation of the robi365 platform and the services you have directly requested.
Minimal Data Collection
We collect only the personal data that is strictly necessary to provide our services, verify member identity, process payments, and comply with our anti-fraud and responsible gaming obligations. We do not collect data speculatively or beyond operational need.
Access & Correction Rights
Members have the right to request a copy of all personal data robi365 holds on their account, to correct any inaccuracies, and to request deletion of their data subject to our legal retention obligations. These requests are handled promptly by our support team.
Secure Payment Processing
Payment data handled through bKash, Nagad, Rocket, Upay, and card networks is processed via encrypted, PCI-compliant channels. robi365 does not store full card numbers or mobile banking PINs on its own servers. Payment credentials remain with the respective payment provider.
Marketing Opt-Out Respected
Members who opt out of promotional communications via their account preferences or by contacting support will have their preference recorded and applied immediately. robi365 will not send bonus alerts, promotional emails, or SMS notifications to members who have opted out.
1. Introduction
This Privacy Policy ("Policy") describes how robi365 ("robi365", "we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("Member", "you", "your") who register for and use the robi365 online casino and sports betting platform (the "Platform"), accessible at robi365.app.
robi365 is committed to handling your personal data with care, transparency, and respect. We understand that members entrusting us with personal and financial information deserve a clear, honest account of how that information is used. This Policy has been written in plain English — deliberately avoiding opaque legal boilerplate — so that every member can make informed decisions about their engagement with our platform.
Scope: This Policy applies to all personal data collected through the robi365 website, mobile interface, customer support channels (live chat, email), and any promotional communications sent by robi365. It covers data collected from members located in Bangladesh and all other jurisdictions from which the Platform is accessed.
By registering an account with robi365, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not register an account or continue to use the Platform. This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, which together form the complete agreement between you and robi365.
We may update this Policy periodically to reflect changes in our data practices, platform features, or applicable regulations. Material changes will be communicated to registered members via email or an in-platform notification. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of the Platform after a Policy update constitutes your acceptance of the revised terms.
2. Data We Collect
robi365 collects personal data through several channels: directly from you during registration and account management, automatically through your use of the Platform, and from third-party partners involved in payment processing and identity verification. The categories of data we collect are described below.
Registration & Identity Data
When you create a robi365 account, we collect the following information:
- Full legal name (as it appears on your government-issued identification document)
- Date of birth (to verify that you are aged 18 or above)
- Email address (used for account communications and security alerts)
- Mobile phone number (used for account verification and payment processing)
- Residential address (collected during KYC verification)
- Username and encrypted password
Identity Verification (KYC) Documents
To comply with our anti-money laundering (AML) and responsible gaming obligations, robi365 requires members to submit identity verification documents before processing withdrawals. These may include:
- A copy of your National Identity Card (NID), passport, or other government-issued photo ID
- A recent utility bill, bank statement, or other proof of residential address
- Proof of ownership of the payment method used for deposits (e.g., a screenshot of your bKash or Nagad account registration confirming your name)
Financial & Transaction Data
robi365 maintains records of all financial transactions conducted through your account, including deposit amounts, withdrawal requests, payment methods used, transaction timestamps, and bonus credits and debits. This data is retained for fraud prevention, AML compliance, and dispute resolution purposes.
Gaming Activity Data
We record your activity on the Platform, including games played, bet amounts, win and loss outcomes, session start and end times, and responsible gaming tool usage. This data enables robi365 to operate the Platform fairly, detect problem gambling patterns, investigate disputes, and continuously improve the gaming experience.
Technical & Device Data
When you access robi365, our systems automatically collect certain technical data, including:
| Data Type | Examples | Purpose |
|---|---|---|
| IP Address | Your network IP at time of login | Security monitoring, fraud detection |
| Device Identifiers | Browser type, OS version, screen resolution | Platform optimisation, duplicate account detection |
| Session Logs | Login timestamps, page navigation paths | Security audit trail, UX improvement |
| Geolocation | Country and city-level location derived from IP | Geographic access compliance |
Communications Data
If you contact the robi365 support team via live chat or email, we retain records of those communications, including the content of your messages, timestamps, and the resolution outcome. These records help us maintain service quality, train support staff, and resolve any recurring issues.
3. How We Use Your Data
robi365 uses the personal data we collect for the following purposes. For each purpose, we have identified the legal basis that justifies the processing.
- Account Creation and Management: We use your registration data to create your account, verify your identity, maintain your account profile, and communicate with you about your account status. Legal basis: performance of a contract.
- Payment Processing: Your financial data is used to process deposits, verify withdrawal requests, and maintain accurate transaction records. Legal basis: performance of a contract; legal obligation (AML compliance).
- Identity Verification (KYC): We process your identity documents to confirm that you meet the minimum age requirement of 18 years and to verify your identity in accordance with our anti-fraud and AML obligations. Legal basis: legal obligation; legitimate interest.
- Fraud Prevention and Security: Technical and behavioural data is analysed to detect and prevent fraudulent activity, unauthorised account access, bonus abuse, and money laundering. Legal basis: legitimate interest; legal obligation.
- Responsible Gaming Monitoring: Gaming activity data is used to identify patterns that may indicate problem gambling, to deliver proactive outreach, and to apply member-requested responsible gaming tools such as deposit limits and self-exclusion. Legal basis: legitimate interest; member consent (for self-imposed limits).
- Customer Support: Communications data is used to respond to your enquiries, resolve disputes, and improve the quality of our support service. Legal basis: performance of a contract; legitimate interest.
- Marketing Communications: With your consent, we may send you promotional emails, SMS notifications, or in-platform messages about bonuses, new games, and seasonal offers. You can withdraw consent at any time via your account settings. Legal basis: consent.
- Platform Improvement: Anonymised and aggregated usage data is analysed to improve platform performance, game selection, and user experience. This analysis does not identify individual members. Legal basis: legitimate interest.
No Automated Decision-Making: robi365 does not make legally significant decisions about members — such as permanent account closure — based solely on automated processing without human review. Where automated systems flag an account for investigation, a member of the robi365 compliance team will review the case before any material action is taken.
4. Data Sharing & Disclosure
robi365 does not sell your personal data to any third party. We share personal data only in the circumstances described below, and only to the extent necessary for the stated purpose.
Payment Service Providers
To process your deposits and withdrawals, robi365 shares relevant transaction data with our payment partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard. The data shared is limited to what is required to complete the transaction (e.g., your registered mobile number for a bKash transfer). Each payment partner operates under its own privacy and security policies.
Game Technology Providers
robi365 integrates games provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited technical session data (such as a session token or anonymised player identifier) to deliver the game to your device. Game providers do not receive your full name, NID, or payment details.
Identity Verification Partners
Where robi365 uses third-party KYC verification services to assist with identity document checks, the relevant identity data (name, date of birth, document image) is shared with those partners solely for the purpose of verification. Such partners are contractually bound to handle this data securely and not to use it for any other purpose.
Legal and Regulatory Disclosure
robi365 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required by applicable law, a valid court order, or a lawful regulatory request. In such cases, we will disclose only the minimum data required to satisfy the legal obligation, and we will notify affected members where we are legally permitted to do so.
No Cross-Marketing: robi365 does not share your personal data with unaffiliated businesses for the purpose of their own marketing. We do not participate in data brokerage, cross-platform advertising networks, or audience targeting arrangements that involve the disclosure of individual member data to third parties for commercial gain.
Business Transfers
In the event that robi365's business or assets are acquired by, merged with, or transferred to another entity, your personal data may form part of the transferred assets. In such circumstances, the acquiring entity would be contractually required to honour the terms of this Privacy Policy or to notify affected members of any material changes before they take effect.
5. Cookies & Tracking
robi365 uses cookies and similar tracking technologies on its platform to ensure that the site functions correctly, to recognise returning members, and to analyse overall platform usage patterns. This section explains what cookies we use and how you can manage them.
What Are Cookies?
Cookies are small text files stored on your device by your web browser when you visit a website. They allow the website to remember information about your visit — such as your login session or display preferences — so that the site can function correctly and deliver a consistent experience across pages.
Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintain your login session, load balance requests, and enable core platform functions. Cannot be disabled without breaking the site. | Session / up to 24 hours |
| Preference Cookies | Remember your display settings, selected language, and responsible gaming tool configurations between sessions. | Up to 12 months |
| Analytics Cookies | Collect anonymised data on how members navigate the platform — pages visited, time on page, error occurrences — to guide platform improvement efforts. | Up to 13 months |
| Security Cookies | Support fraud detection routines by identifying unusual session patterns, multiple rapid login attempts, or device fingerprint anomalies. | Session / up to 7 days |
Managing Your Cookie Preferences
You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies through the settings or privacy menu. Please note that disabling essential cookies will impair your ability to log in and use the robi365 platform. Disabling preference cookies means that your display settings will not be remembered between sessions. Disabling analytics cookies does not affect platform functionality.
No Third-Party Advertising Cookies: robi365 does not use advertising cookies, retargeting pixels, or third-party ad network tracking technology on its platform. We do not track members across other websites for advertising purposes.
6. Data Security
robi365 takes the security of member data seriously and has implemented a range of technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure.
- Transport Layer Security (TLS): All data transmitted between your device and robi365 servers is encrypted using current TLS protocols. This applies to all platform pages, login flows, payment transactions, and API communications.
- Password Hashing: Member passwords are stored as salted cryptographic hashes. robi365 staff cannot read your password in plain text under any circumstances, and we will never ask you to share it.
- Access Controls: Access to personal data within robi365's internal systems is restricted to staff with a legitimate operational need. Access is granted on a role-based, least-privilege basis and is subject to audit logging.
- Intrusion Detection: robi365 operates automated intrusion detection and anomaly alerting systems that monitor for signs of unauthorised access or unusual data activity on a continuous basis.
- Data Minimisation in Storage: We do not store full payment card numbers or mobile banking credentials on our own servers. Payment processing is handled through encrypted, PCI-compliant third-party gateways.
- Regular Security Reviews: Our platform undergoes periodic security assessments to identify and remediate vulnerabilities before they can be exploited.
Data Breach Response: In the event of a data breach that affects member personal data, robi365 will assess the nature and scope of the breach and notify affected members as quickly as practicable, providing details of what data was affected, what steps robi365 has taken in response, and what actions members should consider taking to protect themselves.
While robi365 takes all reasonable precautions to protect your data, no online platform can guarantee absolute security against all threats. Members play an important role in account security by choosing strong, unique passwords, keeping login credentials private, and reporting any suspected unauthorised access to the support team without delay.
7. Data Retention
robi365 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to meet our legal and regulatory obligations, and to resolve any disputes or enforce our Terms & Conditions. The retention periods we apply to different categories of data are summarised below.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of membership + 5 years after account closure | AML compliance, legal obligation |
| KYC documents | Duration of membership + 5 years after account closure | Regulatory compliance, fraud prevention |
| Transaction records | 7 years from transaction date | Financial record-keeping, dispute resolution |
| Gaming activity logs | 3 years from the date of each session | Dispute resolution, responsible gaming audit |
| Support communications | 3 years from last communication | Quality assurance, dispute evidence |
| Marketing consent records | Until consent is withdrawn + 1 year | Proof of consent basis for marketing |
| Technical / session logs | 13 months from log creation | Security monitoring, fraud detection |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an individual member. Where data is anonymised rather than deleted, the anonymised dataset may be retained indefinitely for aggregate statistical analysis.
If you request the closure of your robi365 account, we will deactivate your account promptly. However, we are required to retain certain data — particularly financial transaction records and KYC documents — for the regulatory periods described above, even after account closure. We will not use this retained data for any purpose other than legal compliance and dispute resolution.
8. Your Rights
As a member of robi365, you have a number of rights in relation to the personal data we hold about you. These rights are described below, along with instructions on how to exercise them.
- Right of Access: You have the right to request a copy of all personal data robi365 holds on your account. We will provide this in a structured, commonly used, machine-readable format within a reasonable timeframe following verification of your identity.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor account detail changes (such as email address or phone number) can be made directly through your account settings. More significant corrections — such as changes to your name as it appears on your identity documents — require supporting documentation and must be submitted to the support team.
- Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent and there is no other legal basis for processing, or where the data has been processed unlawfully. Note that erasure requests cannot override our legal obligations to retain certain data for the periods described in Section 7.
- Right to Restriction of Processing: In certain circumstances — such as where you contest the accuracy of data we hold, or where you have objected to processing and we are considering your objection — you may request that we restrict our use of your data to storage only until the matter is resolved.
- Right to Object: You have the right to object to the processing of your personal data where that processing is based on our legitimate interests. If you object, we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, or where processing is necessary for the establishment, exercise, or defence of legal claims.
- Right to Withdraw Marketing Consent: Where we send you promotional communications based on your consent, you may withdraw that consent at any time by updating your communication preferences in your account settings, or by contacting our support team. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before the withdrawal.
- Right to Data Portability: Where we process your personal data on the basis of your consent or for the performance of a contract, and where that processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
How to Exercise Your Rights
To exercise any of the rights described above, please contact the robi365 support team by emailing us at [email protected]. Your request should include your registered username and the specific right you wish to exercise. We may ask you to verify your identity before processing the request to ensure that personal data is not disclosed to, or altered by, an unauthorised party.
We aim to respond to all valid data rights requests within 30 days of receipt. In cases of particular complexity or where multiple requests are received simultaneously, this period may be extended by a further 60 days, in which case we will inform you of the extension and the reason for it within the initial 30-day window.
18+ Reminder: robi365 is strictly a platform for adults aged 18 and above. If you believe that a minor has registered an account using your personal information or contact details, please notify us immediately at [email protected] so that we can investigate and take appropriate action without delay.
Changes to This Policy
robi365 reserves the right to amend this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where the changes are significant, notify registered members via email or an in-platform message. We encourage members to review this Policy periodically to stay informed about how we protect their data. Your continued use of the robi365 platform following the posting of changes constitutes your acceptance of the updated Policy.
Contact & Data Enquiries
If you have any questions, concerns, or complaints regarding this Privacy Policy or robi365's handling of your personal data, please contact our support team. We take all data-related enquiries seriously and will respond promptly.
Email: [email protected]
Platform: robi365.app
Operating hours: 24 hours a day, 7 days a week
Response time: Within 24 hours for standard enquiries; within 72 hours for formal data rights requests.
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