robi365 Frequently
Asked Questions

robi365 requires a valid government-issued photo ID to complete KYC — your Bangladesh National Identity Card (NID) or a valid passport are both accepted. You will also need to verify that the mobile wallet (bKash, Nagad, or Rocket) you plan to use for withdrawals is registered in the same name as your robi365 account. KYC is required before your first withdrawal is processed, but you can deposit and play while verification is pending.

Use the "Forgot Password" link on the robi365 login page to reset your password instantly. A one-time reset link will be sent to the mobile number or email address registered on your account. Follow the link, enter a new password, and you will regain access within minutes. If you no longer have access to your registered mobile number, contact [email protected] with your account details and a copy of your NID so the team can verify your identity before issuing a manual reset.

No — robi365 strictly allows only one account per person. Duplicate accounts are identified automatically during KYC verification by cross-checking NID numbers, mobile wallet details, and device fingerprints. If a duplicate is detected, both accounts will be suspended and any bonuses claimed will be voided. If you believe your account has been flagged in error, contact the support team directly to have the matter reviewed and resolved.

To close your account permanently, email [email protected] from your registered email address with the subject line "Account Closure Request". The support team will process your request within 24 hours. Any remaining account balance will be paid out to your verified bKash, Nagad, or bank account before the account is closed. If you are closing your account due to concerns about problem gambling, robi365 also offers a self-exclusion option which achieves the same result and includes additional safeguards.

The minimum deposit on robi365 is ৳200 BDT for all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no upper limit on a single deposit, though very large deposits may trigger an additional identity verification step as part of our standard anti-money-laundering procedures. All deposit amounts are displayed and processed in Bangladeshi Taka (BDT).

The minimum withdrawal amount on robi365 is ৳500 BDT. Withdrawals below this threshold cannot be processed. There is no maximum withdrawal limit for verified accounts, though large withdrawal requests (above ৳50,000 BDT) may require additional processing time of up to 24 hours. To ensure fast withdrawals, complete your KYC verification before placing your first bet so there are no delays when you are ready to cash out.

Nagad withdrawals from robi365 are typically processed within 1 to 3 hours of the request being approved. For fully verified accounts with no pending wagering requirements on their balance, most Nagad withdrawals complete within 60 minutes during business hours (Bangladesh Standard Time, UTC+6). Withdrawals submitted late at night or during peak demand may take up to 12 hours. Rocket and bKash withdrawals follow the same processing timeline.

robi365 does not charge any platform-side fees on deposits or withdrawals. Your full deposited amount is credited to your account, and your full approved withdrawal amount is sent to your mobile wallet or bank account. Note that bKash, Nagad, Rocket, and bank partners may apply their own standard transaction fees on their end — these are set by the payment provider and are outside robi365's control. Check your payment provider's fee schedule for details.

No — robi365's anti-money-laundering policy requires that withdrawals are sent to the same payment source used for deposits, and that the account name on the mobile wallet matches the verified name on your robi365 account. If you need to update your registered payment method (for example, if you have changed your primary bKash number), contact support with proof of ownership of the new number and allow up to 48 hours for the update to be reviewed and approved before requesting a withdrawal.

Yes — robi365 covers BPL (Bangladesh Premier League) matches extensively, with pre-match and live in-play betting available on every fixture. Bet on match winner, top batsman, total runs, over/under markets, and more. robi365 also covers IPL, T20 World Cup, ICC events, and bilateral series featuring the Bangladesh Tigers. Odds are updated in real time during live matches, and BDT is the standard currency for all cricket wagers.

All games on robi365 use certified Random Number Generator (RNG) technology, independently tested by the game providers before being listed on the platform. Each game's published Return to Player (RTP) percentage is accessible within the game information panel — most slots carry RTPs between 94% and 97%. Live casino games use physical cards, wheels, and dice streamed in real time from professional studios, which provides an additional layer of verifiable fairness that no software can replicate.

Yes — robi365 is fully optimised for mobile play through any modern smartphone browser, on both Android and iOS devices. No download is required; simply navigate to the robi365 website in your phone's browser and log in to access the full game library, cricket betting markets, live casino, and account management features. The mobile interface is touch-optimised and performs well on standard 4G connections available throughout Bangladesh, including in Dhaka, Chittagong, Rajshahi, and Khulna.

Callbreak on robi365 follows the traditional South Asian rules: four players are dealt 13 cards each, spades are always trump, and each player must bid (call) the number of tricks they expect to win before play begins. Players who meet or exceed their bid earn positive points equal to their call; failing to meet the bid results in a negative score. Games are typically played over five rounds, with the highest cumulative score winning. Full in-game rule guidance is available within the Callbreak game interface on robi365.

A wagering requirement (also called a playthrough requirement) means you must bet a specified multiple of your bonus amount before the bonus funds can be converted to real cash and withdrawn. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place ৳20,000 in total bets before withdrawal is permitted. Different games contribute different percentages toward wagering — slots typically count 100%, while live casino and sports bets may contribute less. Always check the specific bonus terms before opting in.

Yes — robi365 periodically offers free spins as part of welcome packages, reload promotions, and seasonal campaigns (such as during Eid, Pohela Boishakh, and IPL season). Free spins are typically awarded on selected slot titles and are credited automatically when the qualifying condition is met (such as making a deposit during a promotional period). Any winnings from free spins are subject to the wagering requirements specified in the relevant promotion's terms and conditions.

If you have accepted a bonus and wish to opt out before completing the wagering requirements, contact [email protected] or use live chat to request a bonus removal. Please be aware that when a bonus is removed, the bonus balance and any winnings generated solely from bonus funds are forfeited. Only your real-money deposit balance (minus any portion already used) remains available for withdrawal. Opt-outs are processed within a few hours of the request.

robi365 rewards its most active members through an ongoing loyalty program where real-money wagers earn loyalty points. Accumulated points can be exchanged for bonus credit, free spins, or cashback at various redemption rates depending on your current loyalty tier. Higher-tier members receive additional benefits including faster withdrawals, dedicated account managers, higher deposit and withdrawal limits, and exclusive BDT promotions during major cricket tournaments like the BPL and IPL. Full loyalty program details are available in your account dashboard.

The minimum age to register and play on robi365 is 18 years old. This is a strict requirement with no exceptions. Age is verified during the KYC process using your Bangladesh NID or passport. Any account found to belong to a person under 18 will be permanently closed immediately and all funds returned. If you suspect a minor has accessed the platform, please report it to [email protected] right away so the matter can be investigated and resolved.

You can set daily, weekly, or monthly deposit limits directly from the Responsible Gaming section of your robi365 account dashboard. Once a limit is set, it takes effect immediately and cannot be increased for 72 hours — this cooling-off period is intentional and designed to prevent impulsive decisions made during a gaming session. Decreasing your limit or setting a new lower limit always takes effect immediately with no waiting period. We strongly encourage all members to set deposit limits as a proactive safeguard.

Self-exclusion on robi365 can be activated through your account settings under Responsible Gaming, or by contacting the support team directly via live chat or email. Self-exclusion periods of 6 months, 1 year, 3 years, or permanent closure are available. Once activated, your account is locked within 24 hours, all promotional communications stop immediately, and your remaining balance is returned to your verified payment method. Self-exclusion is taken seriously — attempting to open a new account during an exclusion period will result in that account being closed immediately.

robi365 collects only the personal data necessary to operate your account and comply with identity verification requirements. Your data is encrypted in transit using SSL and stored securely with restricted access. robi365 does not sell, share, or rent your personal information to third-party marketers. Data may be shared with payment processors (bKash, Nagad, etc.) solely to facilitate your transactions. You have the right to request a copy of your data or ask for it to be deleted by contacting [email protected]. Full details are in the Privacy Policy.

If you suspect unauthorised access to your robi365 account, contact [email protected] immediately and request an emergency account freeze. The support team is available 24/7 and will suspend all activity on your account while the security review takes place. Change your password from a trusted device and check that your registered email and mobile number have not been altered. robi365 recommends using a unique, strong password for your account and enabling any additional security options available in your account settings.